Five Steps to Clear Communication
By Gary Gzik

Team members know that one key to acceptance and respect is to talk and act the way others would feel comfortable. This creates familiarity and builds trust. If you use familiar words and concepts, everyone will be more interested and attentive. They will be more open to communication.

Try these five communication steps to increase your team's rapport and trust.

• Be prepared, know your stuff.
• Be clear and specific with expectations and directions.
• Minimize the amount of information without losing the message. Remember: The less said, the less one has to remember.
• Avoid jargon and abbreviations.
• Use the "right" vocabulary.

To learn more about improving communication in your company, contact Gary Gzik at 613.342.2200 ext. 108 or at ggzik@bizxcel.com.

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Gary Gzik is the CEO of BizXcel and has been a consultant for businesses for over 20 years. He has worked with hundreds of organizations and more than 10 000 individuals in areas of leadership development, effective communication skills, strategic planning, presentation skills, team building, customer service and personal development.